Terms & conditions
OVERVIEW
Ducktail Rainwear is an online store operated by a sole proprietor, No. 702850 (hereinafter referred to as “Ducktail Rainwear”, “we”, “us” or “our”).
These Terms and Conditions (“Terms”) govern your use of ducktailrainwear.com (the “Website”) and apply to orders placed through the Website.
The Website provides information about Ducktail Rainwear products and allows customers to browse and purchase products and access related information and services.
Please read these Terms carefully before using the Website or placing an order. By using the Website, you agree to these Terms. If you do not agree with them, you should not use the Website.
Nothing in these Terms limits or excludes any rights granted to consumers under applicable mandatory consumer protection laws.
GENERAL CONDITIONS
By placing an order through the Website, you confirm that you are at least 18 years old or otherwise have the legal capacity to enter into a binding agreement.
You may not use the Website or its services for any illegal or unauthorized purpose or in violation of any applicable laws, including intellectual property and copyright laws.
We reserve the right to restrict or terminate access to the Website or a customer account where these Terms or applicable laws have been violated.
You may not reproduce, duplicate, copy, sell, resell, distribute or commercially exploit any part of the Website or its content without our prior written permission.
All content available on the Website, including but not limited to product designs, trademarks, photographs, videos, text, graphics and Website layout, is owned by or licensed to Ducktail Rainwear and is protected by applicable intellectual property laws.
Website content may be used for personal, non-commercial purposes only unless we have expressly authorized otherwise.
Any trademarks displayed on the Website that are not owned by Ducktail Rainwear remain the property of their respective owners.
ACCURACY AND COMPLETENESS OF INFORMATION
We make reasonable efforts to ensure that the information provided on the Website is accurate, complete and up to date.
However, we do not guarantee that access to the Website will always be uninterrupted, timely, secure or error-free. We may occasionally suspend or restrict access to all or part of the Website, including for maintenance or technical reasons.
We reserve the right to update or modify Website content at any time.
The version of these Terms applicable to your purchase is the version in effect at the time you place your order.
ERRORS AND INACCURACIES
Occasionally, information on the Website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges or availability.
We reserve the right to correct errors or inaccuracies and update information at any time.
If an error affects an order you have already placed, we will contact you where appropriate. Any cancellation or adjustment of an order will be carried out in accordance with applicable consumer protection laws.
PRODUCTS, DESCRIPTIONS AND PRICING
Prices displayed on the Website include VAT where applicable.
Shipping charges are not included in the product price unless expressly stated otherwise. Applicable shipping costs will be displayed during checkout before you complete your purchase.
For orders delivered outside the European Union, additional import duties, customs charges, taxes or other fees may apply. Unless otherwise stated, these charges are the responsibility of the customer and are determined by the authorities in the destination country.
Prices available on the Website may differ from prices offered through other retailers or sales channels.
We reserve the right to change product prices, descriptions and availability. Any changes will not affect orders already accepted by us, except where permitted or required by applicable law.
We may modify or discontinue products at any time.
All products are subject to availability.
COLORS AND MEASUREMENTS
We make reasonable efforts to display our products, including their colors, materials and details, as accurately as possible.
However, the colors displayed on your screen may vary depending on your device, screen settings and lighting conditions. We therefore cannot guarantee that the color displayed on your device will exactly match the physical product.
Product measurements provided on the Website are intended as a sizing guide. Minor variations may occur due to materials, construction and the manufacturing process.
PLACING AN ORDER AND PAYMENT
To place an order, you must follow the checkout process on the Website and provide the information requested.
Before submitting your order, you will have an opportunity to review your order details, including the products selected, prices and applicable shipping charges.
After your order has been submitted, you will receive an order confirmation at the email address provided during checkout.
Payment may be processed through the payment methods and third-party payment service providers made available on the Website at the time of purchase.
When using a third-party payment provider, your payment may also be subject to that provider’s applicable terms and conditions.
Where payment by bank transfer is available, your order will be processed after we receive the required payment unless otherwise agreed.
Products will generally be dispatched only after successful payment has been received or authorized.
An invoice or other order documentation may be provided electronically and, where applicable, may also be included with the shipment.
We reserve the right to refuse or cancel an order where permitted by applicable law, including in cases of product unavailability, suspected fraud, payment issues or an obvious pricing or product information error.
If we cancel an order after payment has been received, the amount paid for the cancelled order will be refunded.
BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete and accurate information when placing an order or creating an account.
You are responsible for ensuring that your contact details, including your email address and telephone number where provided, are accurate so that we can contact you regarding your order.
If we need to modify or cancel an order, we will make reasonable efforts to contact you using the information provided when the order was placed.
ORDER CANCELLATION
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at info@ducktail.eu.
We will make reasonable efforts to accommodate cancellation requests. However, we cannot guarantee that an order can be cancelled once it has entered the processing or shipping stage.
This order cancellation procedure does not affect any statutory right of withdrawal or other consumer rights available to you under applicable law.
We reserve the right to cancel an order if the ordered product is unavailable or where cancellation is otherwise permitted under applicable law. If payment has already been made for an order cancelled by us, the relevant amount will be refunded.
RETURNS AND RIGHT OF WITHDRAWAL
We want you to be happy with your Ducktail Rainwear purchase.
For products purchased directly through our Website, we offer a 30-calendar-day return period starting from the date you receive your order, subject to the conditions set out below.
This voluntary 30-day return policy is in addition to, and does not limit, any statutory rights you may have under applicable consumer protection laws, including the statutory right of withdrawal available to eligible consumers in the European Union and European Economic Area.
To return a product, please contact us at info@ducktail.eu and follow the return instructions provided on our Website or by our customer service team.
Returned products must be in their original condition and should be unworn, unused and returned with their original tags and packaging. You may inspect a product to the extent reasonably necessary to establish its nature, characteristics and fit. Your statutory rights are not affected by these return conditions.
Products purchased from third-party retailers must be returned to the retailer from which they were purchased and will be subject to that retailer’s applicable return policy.
Unless otherwise stated or required by applicable law, customers are responsible for the direct cost of returning unwanted products.
Once an eligible return has been received and inspected, the applicable refund will be processed in accordance with our return policy and applicable law.
Any statutory right of withdrawal, including applicable deadlines, refund obligations and permitted exceptions, will be honored in accordance with applicable consumer protection law.
FAULTY OR NON-CONFORMING PRODUCTS
If you receive a product that is faulty, damaged or does not conform to your order, please contact us at info@ducktail.eu as soon as reasonably possible and provide details of the issue.
Consumers may have statutory rights to repair, replacement, price reduction, refund or other remedies in relation to faulty or non-conforming goods. These rights apply for the periods and under the conditions established by applicable consumer protection law and are not limited by our voluntary 30-day return policy.
Where a product is confirmed to be faulty or non-conforming, return costs will be handled in accordance with applicable law.
Please avoid continuing to use a product after discovering a fault where continued use could cause additional damage or make it difficult to assess the original issue.
SHIPPING AND DELIVERY
Available delivery methods, estimated delivery times and applicable shipping charges are provided on the Website and/or during checkout.
Delivery times are estimates unless expressly stated otherwise.
We are not responsible for delays caused by circumstances outside our reasonable control. Where applicable, your statutory rights regarding delayed or failed delivery remain unaffected.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
PERSONAL INFORMATION
The collection, use and processing of personal information through the Website are governed by our Privacy Policy.
Please refer to our Privacy Policy for further information about how we collect, use, store and protect personal data and about your rights regarding your personal information.
EXTERNAL LINKS AND THIRD-PARTY SERVICES
The Website may contain links to third-party websites, services or tools that are not owned or controlled by Ducktail Rainwear.
We are not responsible for the content, accuracy, availability, privacy practices or terms of third-party websites or services.
Accessing or using third-party websites or services is at your own discretion and may be subject to the third party’s own terms and policies.
We recommend reviewing the applicable terms and privacy policies before using third-party websites or services or entering into transactions with third parties.
Any questions, complaints or claims concerning products or services supplied directly by a third party should be addressed to that third party.
Nothing in this section excludes liability where it cannot lawfully be excluded.
E-MARKETING
Where you have provided the required consent, we may send you newsletters and other marketing communications containing information about Ducktail Rainwear products, collections, promotions, offers and related news.
You may unsubscribe from marketing communications at any time by using the unsubscribe link provided in our emails or by contacting us.
Withdrawing your consent to marketing communications will not affect the lawfulness of processing carried out before your consent was withdrawn.
For further information about how we process personal data for marketing purposes, please refer to our Privacy Policy.
LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Ducktail Rainwear shall not be liable for indirect or consequential losses arising solely from the use of, or inability to use, the Website.
We do not exclude or limit liability where doing so would be prohibited by applicable law.
Nothing in these Terms excludes, restricts or otherwise affects any mandatory rights or remedies available to consumers under applicable consumer protection law.
SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
TERMINATION
We may restrict or terminate your access to the Website if you materially breach these Terms or use the Website unlawfully.
Any rights, obligations or liabilities that arose before termination will remain unaffected to the extent required by their nature or applicable law.
ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and any other policies or terms expressly incorporated into them, constitute the agreement between you and Ducktail Rainwear concerning your use of the Website and purchases made through it.
Our failure to exercise or enforce any right or provision under these Terms does not constitute a waiver of that right or provision.
CHANGES TO THESE TERMS
We may update these Terms from time to time, including to reflect changes to our Website, business practices or applicable laws.
The updated Terms will be published on the Website. Changes will not retroactively alter the terms applicable to orders already placed unless required by law.
We recommend reviewing these Terms periodically.
GOVERNING LAW AND DISPUTE RESOLUTION
These Terms and purchases made through the Website are governed by the laws of the Republic of Lithuania, without prejudice to any mandatory consumer protection rights that may apply to consumers residing in another country.
We encourage customers to contact us first if they have a complaint or dispute so that we can attempt to resolve the matter directly.
Where a dispute cannot be resolved amicably, it may be submitted to the competent courts or consumer dispute resolution authorities in accordance with applicable law.
Nothing in these Terms limits a consumer’s right to bring a claim before a competent court or use an applicable out-of-court consumer dispute resolution procedure.
CONTACT INFORMATION
If you have any questions about these Terms and Conditions, your order or your consumer rights, please contact us at:
Ducktail Rainwear
Website: ducktailrainwear.com
Email: info@ducktail.eu