We ship Ducktail Rainwear internationally. Available shipping methods, delivery times and costs are shown at checkout based on your destination.

We offer free international shipping on orders over €300.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Delivery times vary depending on your location and the shipping method selected at checkout. Please note that delivery times may be longer during holidays, promotional periods or due to circumstances outside our control.

Once your order has been shipped, you will receive an email containing your tracking information.

Please allow some time for the tracking information to become active after receiving your shipping confirmation.

An order confirmation is automatically sent to the email address provided at checkout shortly after your order is placed.

Please check your spam or junk folder if you don’t see it in your inbox. If you haven’t received your confirmation within 24 hours, please contact us.

If you need to change or cancel your order, please contact us as soon as possible.

We will always do our best to accommodate your request, but once an order has been processed or shipped, we may no longer be able to make changes.

If your parcel arrives visibly damaged, please take photographs of the packaging before opening it. If the item inside is also damaged, please photograph the item as well.

Contact us with your order number and photographs, and our team will help arrange an appropriate solution.

Please contact us with your order number and details of the item you received.

We will provide instructions and arrange the return or replacement of the incorrect item at no additional cost to you.

Yes. We hope you love your Ducktail Rainwear piece, but if it isn’t quite right, items purchased directly from our online store can be returned within 30 calendar days of receiving your order.

Returned items must be unworn, unused and in their original condition, with all original tags and packaging included.

To initiate a return, please contact our customer support team at info@ducktail.eu. We will provide you with the return instructions and return address.

Items purchased through one of our retail partners must be returned directly to the retailer and are subject to that retailer’s return policy.

Original shipping charges are non-refundable unless the item is faulty or we have made an error with your order.

Please contact our customer service team before sending your return. We will provide you with the return instructions and the appropriate return address.

Please do not send an item back without contacting us first

Yes. If you would like a different size or color, please contact us and we will guide you through the exchange process.

Exchanges are subject to product availability.

Customers are responsible for return shipping costs for standard returns and exchanges.

If you have received a faulty, damaged or incorrect item, please contact us before returning it so we can arrange the appropriate solution.

Once your return has been received and inspected, we will notify you by email.

Approved refunds are processed to your original payment method. Please allow up to 14 days for your refund to be processed. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Once your return has been received and processed, replacement items are generally dispatched within 2–5 business days, subject to availability.

If you believe your Ducktail Rainwear product has a manufacturing fault, please contact us with your order details, a description of the issue and photographs where applicable.

Please stop using the item once you discover the fault, as continued use may make it more difficult to assess the issue.

We will review your claim and offer an appropriate solution in accordance with applicable consumer protection laws.

If your item was purchased through one of our retail partners, we recommend contacting the retailer where the purchase was made first.

Please keep your proof of purchase, as it may be required when making a claim.

Fit varies between Ducktail Rainwear styles.

Some of our raincoats are designed with an oversized or relaxed silhouette, while others have a more fitted shape. Each product page includes a size guide with measurements and specific fit recommendations.

We recommend checking the size guide for your chosen style before ordering.

If you’re still unsure, contact us and we’ll be happy to help you choose the right size.

Our unisex raincoats are designed based on men’s sizing.

For men, we recommend choosing your usual size for an oversized fit or sizing down for a more regular silhouette.

For women, we recommend choosing 1–2 sizes down, depending on your preferred fit. For example, a women’s size M would typically correspond to a 2XS or XS for a relaxed, oversized silhouette.

For the most accurate fit, please refer to the size guide and model measurements provided on each product page.

Yes. Our raincoats are designed with everyday layering in mind.

The amount of room varies by style, so please refer to the individual product description and size guide if you plan to wear heavier layers underneath.

Yes. Our raincoat fabric has a waterproof rating of 10,000 mm, providing reliable protection from rain and wet weather.

Our raincoats also feature sealed seams to help prevent water from entering through the stitching.

A waterproof rating measures how much water pressure a fabric can withstand before water begins to penetrate it.

A rating of 10,000 mm provides strong protection suitable for everyday rain and prolonged wet-weather use.

Yes. Our raincoats are designed to provide protection from both rain and wind, making them suitable for changing weather conditions.

Yes. Our fabric is designed to provide breathability while maintaining protection from rain and wind.

The fabric has a breathability resistance rating of 6 m²Pa/W.

Yes. Reflective elements are incorporated into our designs to improve visibility in low-light conditions.

The placement and design of reflective details vary by style.

Our 10,000 mm waterproof fabric and sealed seams provide reliable protection in wet conditions, including heavier rain.

As with any technical rainwear, performance can be affected by prolonged exposure, wear and product care.

Our raincoats are crafted from high-performance technical fabrics sourced from France and selected for durability, comfort and reliable weather protection.

The outer shell is made from 100% recycled polyester and is waterproof, windproof and breathable, with a 10,000 mm waterproof rating. The lining is made from 55% recycled polyester and 45% viscose, while reflective detailing provides added visibility in low-light conditions.

Yes. Recycled materials are central to the way we design our rainwear.

Since 2021, we have been using recycled polyester for both the outer fabric and lining of our raincoats.

The recycled polyester we use is certified according to the Global Recycled Standard (GRS).

GRS certification covers recycled content as well as social, environmental and chemical requirements throughout the production process.

Starting with our 2026 raincoat collection, all Ducktail raincoats are PFAS-free.

This is part of our ongoing commitment to combining weather protection, considered design and more responsible material choices.

Our fabrics are sourced from France, helping us keep our supply chain within Europe and reduce transportation distances.

Ducktail Rainwear is a Lithuanian brand, and our raincoats are made in Lithuania in small batches.

Keeping production close allows us to maintain a closer relationship with the people who make our products and greater oversight of quality and craftsmanship.

For us, sustainability is not a single material or claim. It means making products thoughtfully and designing them to be worn for years.

We focus on recycled and certified materials, European sourcing and production, small-batch manufacturing, durability and timeless design.

We also donate 2% of every purchase to support wild water bird conservation in Lithuania.

Make sure your raincoat is completely dry before storing it.

Hang it in a dry, well-ventilated place and avoid prolonged exposure to direct sunlight or heat when not in use.

Some styles, sizes and colors may be restocked.

If a product is currently unavailable, use the back-in-stock notification option on the product page, where available, to be notified when it returns.

Because we produce in small batches, some colors or styles may not be restocked once sold out.

Yes. We produce in thoughtfully considered, relatively small batches rather than large-volume production.

This approach helps us maintain quality and avoid unnecessary overproduction.

Replacement belts may be available for selected styles.

Please contact us with the name, color and size of your raincoat, and we will let you know whether a matching replacement is available and the applicable price.

Yes. Ducktail Rainwear gift cards are available through our online store.

Please refer to the gift card product page for the available values and delivery options.

Enter your gift card or discount code in the appropriate field during checkout before completing your payment.

Please check that the discount has been successfully applied before placing your order.

Unless specifically stated otherwise, discount codes cannot be applied to already discounted products.

Unless otherwise stated, promotional discount codes cannot be combined with other offers or discounts.

Individual promotions may have additional terms and expiration dates.

No. Ducktail Rainwear gift cards cannot be exchanged or redeemed for cash.

Regular, gentle care will help extend the life of your raincoat.

For everyday marks, gently spot-clean the outer fabric with a damp cloth and mild soap if necessary. Avoid excessive washing when spot cleaning is sufficient.

Always refer to the care label inside your garment for instructions specific to your product.

Yes. Ducktail raincoats can be machine washed in cold water on a gentle cycle. However, we recommend spot cleaning whenever possible to help preserve the fabric and extend the life of your raincoat.

For the best results, always follow the care instructions on the label inside your garment.

Steaming is our preferred method for removing wrinkles.

If ironing is necessary and permitted by the garment’s care label, use a low temperature of no more than 110°C and iron the outer layer carefully.