Privacy policy
OVERVIEW
Ducktail Rainwear respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Ducktail Rainwear (operated by sole proprietor, No. 702850), referred to as “Ducktail Rainwear”, “we”, “us” or “our”, collects, uses, stores and shares your personal information when you visit ducktailrainwear.com, make a purchase, create an account, subscribe to our communications, contact us, or otherwise interact with our services.
We process personal information in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
INFORMATION WE COLLECT
Depending on how you interact with Ducktail Rainwear, we may collect the following personal information:
- Contact information: name, surname, email address, telephone number, billing and delivery address.
- Order information: products purchased, order history, shipping details, returns and exchanges.
- Payment information: information required to process your payment. Payments are processed through third-party payment providers, and we do not generally receive or store your complete payment card details.
- Account information: login and account details, where you choose to create a customer account.
- Communications: information you provide when contacting us, including emails, enquiries, feedback and customer service correspondence.
- Marketing information: your email address and marketing preferences when you subscribe to our newsletter or other communications.
- Technical and usage information: information about how you access and use our website, such as IP address, browser and device information, website activity and cookie-related information.
HOW WE USE YOUR INFORMATION
We may use your personal information to:
- process, fulfil and deliver your orders;
- process payments, returns, exchanges and refunds;
- create and manage your customer account;
- communicate with you about your orders or enquiries;
- provide customer service;
- prevent fraud and maintain the security of our website;
- comply with our legal, tax and accounting obligations;
- improve our website, products and customer experience;
- understand how visitors use our website; and
- send you newsletters, product updates and marketing communications where you have chosen to receive them.
We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by law.
LEGAL BASIS FOR PROCESSING
Under the GDPR, we process your personal information only where we have a lawful basis to do so.
Depending on the circumstances, we may process your information:
To perform a contract - for example, when processing and delivering your order, handling a return or providing customer service related to your purchase.
To comply with legal obligations - including accounting, tax, regulatory and other legal requirements.
With your consent - for example, where consent is required for marketing communications or certain cookies and similar technologies.
For our legitimate interests - where necessary to operate, protect and improve our business and services, provided that these interests do not override your fundamental rights and freedoms.
Where processing is based on your consent, you may withdraw your consent at any time.
SHARING YOUR INFORMATION
We may share personal information with trusted third-party service providers where necessary to operate our business and provide our services.
These may include:
- our e-commerce platform and website service providers;
- payment processors;
- delivery, logistics and fulfilment providers;
- email and marketing service providers;
- analytics and advertising providers;
- IT, hosting and security providers; and
- professional advisers and service providers where necessary.
These parties may process personal information only as necessary to provide their services and in accordance with applicable data protection requirements.
We may also disclose personal information where required to comply with applicable laws, regulations, court orders or other lawful requests from public authorities, or where necessary to protect our legal rights.
We do not sell your personal information.
SHOPIFY
Our online store is hosted through Shopify, which provides the e-commerce platform that enables us to offer our products and services online.
When you visit our website or make a purchase, certain personal information may be processed by Shopify in order to provide its services, operate the store, process transactions, maintain security and provide related functionality.
Shopify processes personal information in accordance with its own privacy practices and applicable data protection requirements.
COOKIES & SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies to operate correctly, remember your preferences, understand how visitors interact with our website and, where applicable, support analytics and marketing activities.
Some cookies are essential for the website to function and cannot be switched off through our systems. Other cookies, including analytics and marketing cookies, may require your consent depending on applicable law.
Where required, you can manage your cookie preferences through the cookie consent settings available on our website.
You can also control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of some parts of the website.
For more detailed information, please refer to our Cookie Policy or cookie preference settings.
MARKETING COMMUNICATIONS
If you choose to subscribe to our newsletter, we may use your contact information to send you news, product launches, offers and other Ducktail Rainwear communications.
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at info@ducktail.eu.
Withdrawing your consent to marketing will not affect transactional communications relating to your orders, returns or customer service enquiries.
INTERNATIONAL DATA TRANSFERS
Some of the service providers we use may process or store personal information outside the European Economic Area (“EEA”).
Where personal information is transferred outside the EEA, we take appropriate steps to ensure that it receives an adequate level of protection in accordance with applicable data protection legislation.
This may include relying on an adequacy decision adopted by the European Commission, approved Standard Contractual Clauses, or another legally recognised transfer mechanism.
DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, provide customer service and comply with legal, accounting and tax obligations.
The appropriate retention period depends on the type of information and the purpose for which it is processed.
Order and transaction information may be retained for the period required under applicable accounting, tax and other legal requirements.
Customer account information may be retained for as long as your account remains active or until you request its deletion, subject to any information we are legally required to retain.
Marketing information will generally be retained until you unsubscribe or withdraw your consent, unless we have another lawful basis for retaining it.
When personal information is no longer required, we will delete or anonymise it in accordance with applicable law.
YOUR PRIVACY RIGHTS
Under the GDPR and other applicable data protection laws, you may have the right to:
- Access the personal information we hold about you.
- Rectify inaccurate or incomplete personal information.
- Request erasure of your personal information in certain circumstances.
- Restrict processing of your personal information in certain circumstances.
- Data portability - receive certain personal information in a structured, commonly used and machine-readable format.
- Object to processing in certain circumstances, including certain processing based on legitimate interests and direct marketing.
- Withdraw consent at any time where processing is based on your consent.
- Not be subject to certain decisions based solely on automated processing, where applicable.
These rights may be subject to limitations or exceptions under applicable law.
To exercise any of your privacy rights, please contact us at info@ducktail.eu.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your personal information has been processed in violation of applicable data protection law.
DATA SECURITY
We take reasonable technical and organisational measures designed to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies before providing personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or legal and regulatory requirements.
The latest version will always be available on our website. Where appropriate, we may also notify you of significant changes.
CONTACT US
If you have questions about this Privacy Policy, would like to exercise your privacy rights, or wish to make a privacy-related complaint, please contact us at:
Ducktail Rainwear
Email: info@ducktail.eu
Website: ducktailrainwear.com